Improving Patient Experience through Lean Concepts

Healthcare delivery has major challenges with patient delays and wait times, which can be detrimental to patient care and have a significant impact on patient experience and clinical outcomes. Such problems are due to core issues around matching staff and equipment capacity to patient demand, any mismatch can lead to a processes with periods of long queues and other times with low utilization. This lecture will focus on studying processes, identifying root causes and using lean concepts to improve care delivery. Specific examples of proven impact will be used from emergency medicine, pharmacy, radiology, surgery, etc.

Track 3: Agile Lean In Healthcare