The Organization as Patient – How We Are Building A Culture of Improvement Through the Implementation of the Cleveland Clinic Improvement Model

How we incorporated the guiding principles and behavior-based Shingo Institute’s Model for Operational Excellence into a one-page Cleveland Clinic Improvement Model that consists of 4 foundational systems of Continuous Improvement.

  • Organizational Alignment – “What Matters Most”
  • Visual Management – “Manage what matters most”
  • Problem-Solving – “Improve what matters most”
  • Standardization – “Sustain what matters most”
Track 3: Agile Lean In Healthcare