Robert Carr

Robert Carr

Director of Business Transformation/ Special Assistant to the Secretary of Pennsylvania Department of General Services

Robert Carr serves as DGS’ Director of Business Transformation. In this role, Rob leads the agency’s efforts to apply lean thinking and tools to its daily operations.

Prior to joining DGS, Rob served for seven years as a Senior Manager of Service Delivery with Momentum, Inc., an IT and management consulting firm in Camp Hill, PA. In this role, he led efforts with various private sector clients, federal government organizations, and Commonwealth agencies in analyzing business processes, designing problem solutions, developing implementation strategies, and executing project plans to enable effective adoption of resulting changes. Rob possesses 25 years of experience in integrating the disciplines of lean and organizational change management to enable individuals and businesses to transform or continuously improve performance.

Rob holds a Bachelor of Science in Industrial Engineering from Penn State and a Master of Science in Management: Change Management and Human Resources from the University of Central Florida.

Making the Invisible Visible: Implementing Customer-focused Visual Management for Performance Improvement

More than ever before, increasing expectations from the citizens of Pennsylvania for “government that works” at all levels have collided with financial and other resource constraints that challenge our ability to meet those expectations. To begin doing more with fewer resources, the Commonwealth is working to adopt lean across all agencies. As the Commonwealth’s designated […]

Track 4: Agile Lean In Government