Director at KPMG leading the Federal People and Change service network. Stephanie has over 20 years of both government and private industry experience in managing large complex PMOs. As a change strategist, she is experienced in establishing change accelerators within large organizations to garner continuous improvement, user/employee adoption and greater accountability. In addition to Change Management, Stephanie delivers program, portfolio and project management, strategic communications, organization design, governance, and training for Financial and IT initiatives within large Government agencies. She is a Certified Change Management Practitioner, Project Management Professional, and Lean Six Sigma Green Belt.
Observation and studies have found that organizations often manage their processes and technology better than their human capital. In this manner, leadership and management can lose sight of the cultural impacts of the Continuous Improvement System – the resource engagement, skills, collaboration and processes required to effectively manage improved customer satisfaction and realization of benefits. […]