Tim Pettry

Tim Pettry

Senior Process Improvement Specialist, Cleveland Clinic

Tim Pettry became a Cleveland Clinic caregiver in 2008 and currently serves as a Senior Process Improvement Specialist, supporting the application of lean principles, systems and tools at Cleveland Clinic Akron General Health System. Tim is a co-author of the Cleveland Clinic Improvement Model, which is heavily influenced by the Shingo Model for Operational Excellence.

The Organization as Patient – How We Are Building A Culture of Improvement Through the Implementation of the Cleveland Clinic Improvement Model

How we incorporated the guiding principles and behavior-based Shingo Institute’s Model for Operational Excellence into a one-page Cleveland Clinic Improvement Model that consists of 4 foundational systems of Continuous Improvement. Organizational Alignment – “What Matters Most” Visual Management – “Manage what matters most” Problem-Solving – “Improve what matters most” Standardization – “Sustain what matters most”

Track 3: Agile Lean In Healthcare